At Booksgoat, we value customer satisfaction and strive to provide a hassle-free shopping experience. Please review our return, refund, and cancellation policies before making a purchase.
Cancellation Policy
Order Cancellation
- Cancellation Window: Customers can cancel their order within 24 hours of placing it. To cancel, please contact our customer service team on email with your order number.
- Cancellation Process: If the order has not been processed or shipped, it will be canceled, and a full refund will be issued to the original payment method.
- Cancellation After Shipment: Once an order has been shipped, it cannot be canceled. However, customers can return the book after delivery as per our return policy.
- If an order is suspected to be fake, Booksgoat reserves the right to cancel it without prior notice.
- Any delay in verification may result in a delay in shipping and delivery.
Return & Refund Policy
Return Eligibility
We accept returns within 30 days from the date of delivery, subject to the following conditions:
Incorrect Book/Not as Described
We offer a full refund in case the book delivered is incorrect or the books is damaged.
Book Did Not Arrive
We offer a full refund in case your book has not arrived within the given timelines.
check here for our delivery timelines
Book Did Not Arrive
We offer a full refund in case your book has not arrived within the given timelines.
check here for our delivery timelines
Buyer Does Not Want Item
In case a Buyer doesn’t want the book the buyer can chose to return the book to us by paying for the return shipping and a 20% restocking fees based on the order value before discount or sale price.
Return Process
- Customers must contact Booksgoat’s customer support via email [Contact@booksgoat.com] to initiate a return.
- The book must be unused and in its original condition to be eligible for a refund.
- A valid tracking number is mandatory for all returns to ensure proper processing.
Refund Duration
We will offer a full refund as soon as the book is inspected thorough upon receiving the book at our facility from the buyer, A valid tracking number for returns is mandatory from buyers for us to track and process returns.
Refund Duration
We will offer a full refund as soon as the book is inspected thorough upon receiving the book at our facility from the buyer, A valid tracking number for returns is mandatory from buyers for us to track and process returns.
Shipping & Delivery Issues
Lost or Damaged Shipments
- If a package is lost or arrives damaged, customers must contact our support team via email within 24 hours.
- We will coordinate with our shipping partner to resolve the issue and provide a replacement or refund, based on stock availability.
Failed Delivery & Incorrect Address
Additional Notes
- Booksgoat reserves the right to update this policy at any time without prior notice.
- Customers are encouraged to review our terms and conditions before making a purchase.
- For any issues, contact us on Contact@booksgoat.com for assistance.
